REFUND POLICY

This Refund Policy outlines the terms under which you may request a refund for SpaceComplexity subscriptions and services. By purchasing a subscription, you agree to the terms of this policy.

14-Day Refund Window

We offer a 14-day refund policy for all subscriptions. If you are not satisfied with our Services, you may request a full refund within 14 days of your purchase date.

How to Request a Refund

All payments are processed by Dodo Payments ("Dodo"), which acts as our Merchant of Record. To request a refund, you can:

• Contact Dodo support directly through your payment confirmation email
• Email us at [email protected] with your order details

Please include your order number or the email address associated with your account when requesting a refund.

Refund Processing

Once your refund request is approved:

• Refunds are typically processed within 5-10 business days
• The refund will be issued to your original payment method
• Your subscription and access to premium features will be terminated upon refund approval

Subscription Cancellation vs. Refund

Cancellation: You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to premium features until the end of your current billing period. No refund is provided for the remaining period.

Refund: A refund request within the 14-day window will result in immediate termination of your subscription and a full refund of your payment.

After the 14-Day Period

After the 14-day refund window, we are unable to offer refunds. Please ensure you request any refund within the 14-day period from your purchase date.

Consumer Protection Rights

This refund policy does not affect any statutory rights you may have under applicable consumer protection laws. If you are located in a jurisdiction that provides additional refund rights, those rights will apply in addition to this policy.

Contact Us

If you have any questions about our refund policy, please contact us: